Privacy Policy

Last updated: 01/03/2026

Plume Films is an independent creative film production and animation studio based in Eastbourne, United Kingdom. We specialise in bespoke, story‑driven visual content blending physical craft with advanced virtual production techniques. We work with cultural organisations, charities, brands and public bodies to produce commercials, animations, documentaries and exhibition media.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or work with us on a production.

1. Who We Are

Plume Films Ltd Eastbourne, United Kingdom Email: richard@plumefilms.com

Plume Films is the data controller for personal data collected through this website and during production activities.

2. Personal Data We Collect

We may collect the following types of personal data:

Website Visitors

  • Name and contact details (if you contact us)

  • Email correspondence

  • Technical data such as IP address, browser type and basic analytics

Clients, Partners and Suppliers

  • Contact details

  • Project‑related communication

  • Contractual and billing information

Contributors (e.g., interviewees, performers, participants)

  • Name and contact details

  • Audio, video or photographic recordings

  • Contributor Release Forms and consent documentation

  • Accessibility requirements (if provided)

We do not collect special category data unless it is voluntarily provided for production purposes (e.g., accessibility needs).

3. How We Use Personal Data

We use personal data for the following purposes:

  • Responding to enquiries

  • Managing client relationships and delivering contracted services

  • Producing films, animations and related media

  • Managing contributor participation and consent

  • Maintaining business records and financial administration

  • Ensuring the security and integrity of our systems

We only process personal data where we have a lawful basis, including consent, contract, legitimate interests or legal obligation.

4. Consent and Contributor Rights

Where consent is required (e.g., appearing in a film), we obtain clear, active and informed consent through Contributor Release Forms. These records are securely stored and auditable.

Contributors and data subjects have the right to:

  • Access their personal data

  • Request correction or deletion

  • Request restriction or portability

  • Withdraw consent at any time (prior to final delivery or exhibition)

Requests can be made using the contact details above.

5. How We Store and Protect Personal Data

We use secure, access‑controlled systems to store personal data, including encrypted cloud platforms such as Google Workspace and Dropbox Business. Multi‑factor authentication is enabled for relevant accounts.

Local editing workstations and storage devices are encrypted and kept in secure environments. Backup and recovery processes ensure availability and resilience.

We maintain procedures to identify and respond to potential data security incidents, including escalation and notification where required under UK GDPR.

6. International Transfers

We primarily store and process personal data within the UK and EEA. If data must be transferred outside the UK, we use approved safeguards such as:

  • The UK International Data Transfer Agreement (IDTA)

  • The UK Addendum to EU Standard Contractual Clauses

Subcontractors are contractually bound to equivalent confidentiality and data protection obligations.

7. Sharing Personal Data

We may share personal data with:

  • Cloud service providers

  • Subcontractors involved in production

  • Clients, where necessary for contracted delivery

  • Legal or regulatory bodies where required

We do not sell personal data.

8. Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Contributor Release Forms and production materials may be retained for archival or contractual purposes unless consent is withdrawn.

9. Records and Ongoing Review

We maintain internal records of our processing activities and regularly review our technical and organisational measures. Policies are updated in line with UK GDPR, ICO guidance and industry best practice.

10. Your Right to Complain

If you have concerns about how we handle your data, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact: richard@plumefilms.com